This policy applies to all purchases made from Socchol, an e-commerce brand operated by Durqo Marketplace Inc..

We process and ship all orders within 3 business days across Canada. Orders are typically processed Monday to Friday, excluding weekends and public holidays. Once your order is shipped, delivery times may vary depending on your location and the courier service.

After your order has been dispatched, you will receive a confirmation email with tracking details (if available). While we strive to meet delivery timelines, Socchol is not responsible for delays caused by courier services, weather conditions, or unforeseen circumstances.

Shipping fees (if applicable) are calculated at checkout and are non-refundable.

Due to the nature of beauty and personal care products, we maintain strict return guidelines to ensure hygiene and product safety.

We offer a 30-day return window from the date of delivery. However, only items that are unused, unopened, and in their original packaging are eligible for return. Products that have been opened, used, or tampered with cannot be returned under any circumstances.

The following items are non-returnable:

  • Opened or used beauty and skincare products
  • Personal care items that come into direct contact with skin
  • Products without original packaging or safety seal
  • Sale or discounted items marked as final sale
  • Gift cards and downloadable products

Returns are only accepted in the following cases:

  • The product is damaged upon delivery
  • The wrong item was shipped

In such cases, you must contact us within 48 hours of delivery at sales@socchol.com with clear photos of the issue.

Once your return request is approved, we will provide instructions for returning the item. Returned items will be inspected upon receipt. If approved, refunds will be processed to the original method of payment within a reasonable number of business days.

Customers are responsible for return shipping costs unless the return is due to our error (such as a damaged or incorrect item). Shipping costs are non-refundable.

We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.

If you have not received your refund after approval, please check your bank account, contact your credit card provider, and then your bank, as processing times may vary.

For any questions regarding shipping, returns, or refunds, please contact us at sales@socchol.com.

Effective Date: April 30, 2026